Last updated: 9 August 2026
These terms explain how we work together. They apply to everything Superhero Design Hub ("we", "us", "our") supplies, including design files, custom design work, fabrication and structural drawings, brand and web design, and automation platforms and software services.
Part A applies to everything we do. Part B contains additional terms for particular services. Where a schedule in Part B says something different to Part A, the schedule applies for that service.
If anything here is unclear, ask us before you order. We would much rather explain it than argue about it later. Contact info@superherodesignhub.com.
Superhero Design Hub is a design and automation business operating as a sole trader in the United Kingdom. You can reach us at info@superherodesignhub.com.
By placing an order, downloading a file, accepting a quotation, or using any service we provide, you agree to these terms. They form the agreement between us together with any written quotation, proposal or order confirmation we have issued.
If a signed contract or a proposal issued by us says something different to these terms, that document takes priority for that project.
We may update these terms from time to time. The version in force is the one published on our website when your order is accepted. Changes do not apply retrospectively to work already agreed.
Quotations are valid for 30 days unless we say otherwise, and are based on the information available to us when we issue them.
A contract is formed when we confirm your order in writing, or when you make payment, whichever happens first.
If the requirements change materially after a quotation is issued, or if the information we were given turns out to be incomplete or inaccurate, we may need to revise the price or the timescale. We will always tell you before doing any work that would change what you pay.
Late payment. If an invoice is overdue we may pause work and suspend access to any hosted service until it is settled. For business customers we reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Deposits. Deposits cover work already scheduled and committed, and are non-refundable once work has started, except where we are at fault.
Most delays happen for the same reasons, so it helps to be clear about them. You agree to:
If materials or approvals arrive late, delivery dates move by at least the same amount of time. If a project is paused by you for more than 60 days, we may invoice for work completed to that point and reschedule the remainder subject to availability.
Your indemnity. If you supply us with material you did not have the right to use, and a third party brings a claim about it, you agree to cover our reasonable losses and costs arising from that claim. This applies to business customers only.
Any dates we give are estimates made in good faith, based on the scope agreed and on materials arriving when expected. Time is not of the essence unless we have agreed a firm date in writing.
Each quotation states how many rounds of revisions are included. A revision means refining the agreed direction. Changing the brief, adding items, or asking for a fresh direction is new work and will be quoted separately.
Additional revisions beyond those included are charged at our standard rate, which we will confirm before proceeding.
Please check approved work carefully. Once you have approved a file, drawing, design or specification, it is treated as correct and released for use.
We take care to be accurate, but we do not warrant that any file, drawing or output is free from error. Anything intended for manufacture, cutting, fabrication or construction must be checked and approved by you, or by a suitably qualified person on your behalf, before production. See Schedules 2, 3 and 5 for more on this.
If we make a mistake that is genuinely ours, tell us and we will correct it promptly at no charge. That is our first and preferred remedy.
Unless a schedule below or a written agreement says otherwise:
Concepts, drafts and versions that were not selected remain ours.
We may show completed work in our portfolio, website and social media, including before-and-after images. If you would rather we did not, or you need us to wait until a launch date, just tell us and we will respect it. We will never publish anything you have told us is confidential.
Each of us agrees to keep the other's non-public information confidential and to use it only for the purpose of the work. This does not apply to information that is already public, that we already knew, or that we are required to disclose by law.
Where we handle personal data we do so in line with UK data protection law and our Privacy Policy. Where we process personal data on your behalf as part of a hosted service, we act as your processor and will only process it on your instructions, keep it secure, and delete or return it when the service ends.
We may use trusted freelancers or subcontractors for parts of a project. We remain responsible to you for their work, and they are bound by the same confidentiality obligations.
What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.
What we are not liable for. Subject to the paragraph above, and to the fullest extent permitted by law, we are not liable for:
Our overall cap. Subject to the first paragraph of this section, our total liability arising out of or in connection with any project or service, whether in contract, negligence or otherwise, is limited to the total fees you have paid us for that project or service in the twelve months before the claim arose.
Fitness for manufacture. We supply design, drawing, visualisation and software outputs. We do not manufacture, and we are not the approving authority for anything that gets built. Responsibility for checking, approving and signing off a design before it is manufactured, cut, fabricated or installed rests with you and with your own qualified personnel. This applies whether the output was produced manually or generated automatically by a system we built.
Claims window. For business customers, any claim must be notified to us in writing within 6 months of the delivery or event giving rise to it.
Either of us may end a project by giving written notice if the other is in material breach and has not put it right within 14 days of being asked to.
If a project ends before completion, you pay for work carried out up to that point, and for any costs we have already committed to on your behalf. Rights in unpaid work do not transfer.
Recurring services can be cancelled by either of us on 30 days' written notice unless the relevant schedule or agreement says otherwise.
Neither of us is responsible for delays or failures caused by events beyond reasonable control, including illness, power or internet failure, hosting or platform outages, supplier failure, or government action. We will tell you promptly and do what we reasonably can to limit the impact.
If something is wrong, tell us first. Email info@superherodesignhub.com with the detail and we will respond within 5 working days and try to resolve it directly. Most problems are a misunderstanding and get sorted in a conversation.
If we cannot resolve it that way, both parties agree to discuss it in good faith before starting formal proceedings.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own jurisdiction.
This schedule covers ready-made design files sold or supplied for download, including DXF, SVG, DWG, PDF and similar formats, whether bought individually, as part of a bundle, through a marketplace, or through a subscription.
You are buying a licence to use the file. You are not buying the design itself, and ownership of the artwork stays with us.
Subject to payment, we grant you a worldwide, non-exclusive, perpetual licence to:
You do not need to credit us, though we always appreciate it.
You may not:
You may make a one-off transfer of a file to a third-party fabricator for the purpose of cutting your parts, provided they use it only for that job and do not retain it.
Where files are supplied under a subscription, your licence to use and sell physical products from any file obtained during an active subscription is perpetual and survives cancellation. An active subscription is only required to download new files and receive updates.
Because digital files cannot be returned once downloaded, we ask you to confirm at checkout that you consent to immediate access and understand that you lose the 14-day right to cancel once the download begins. Once you have done so and the download has started, the order is non-refundable.
If you have not yet downloaded the file, you may cancel within 14 days for a full refund.
None of this affects your rights if a file is faulty, not as described, or does not open as it should. Tell us and we will fix it or refund it.
Files are supplied as cutting geometry. Kerf compensation, lead-ins, tabs, feed rates, material thickness, nesting and machine calibration are yours to set, because they depend on your machine and your material. Always run a test cut before a production run. We are not responsible for material or machine time consumed by cuts made without testing.
This schedule covers bespoke design work commissioned for you, including CNC and plasma cut files, product and pattern design, and flat-pack or fabrication-ready artwork.
This schedule covers detailing, general arrangement drawings, shop drawings, dimensioned layouts and fabrication drawings.
This schedule covers configurators, quote and proposal platforms, generated documents and drawings, automation systems, and any hosted or recurring software service we build or operate for you.
This is deliberately set out in full, because it is the question that matters most.
The Platform generates specifications, visuals and drawings from the data and rules you supply and confirm. Those Outputs are commercial and reference material.
They are not an engineering approval. Your own engineering, technical or production personnel remain responsible for reviewing and approving any specification before it is manufactured, exactly as they would for a specification produced by hand. You are responsible for the accuracy of the data, option rules, dimensions and constraints you provide, and for confirming that the rules we implement reflect how your products are actually built.
We will use reasonable endeavours to keep hosted services available, but we do not guarantee uninterrupted access unless a specific service level is agreed in writing. We may carry out maintenance, and will give reasonable notice where it is planned. We are not responsible for outages of third-party hosting, network or platform providers.
Either party may cancel on 30 days' written notice. On cancellation:
We may suspend a service where fees are overdue, after giving you notice and a reasonable chance to settle.
Platforms may rely on third-party services such as hosting, email delivery, payment processing or AI providers. Those services are supplied under their own terms, their pricing may change, and we are not responsible for their acts or omissions. Where a third-party cost is passed through to you, we will tell you before it applies.
Questions about these terms, or anything in them you would like explained before you order:
info@superherodesignhub.com
superherodesignhub.com